Welcome to the website of Pyrobane LLC (hereinafter referred to as “we” or “the Company”). We are committed to ensuring your satisfaction with the sports equipment you purchase, and therefore have established the following refund policy. Please read the terms carefully to understand our return and refund process.

  1. Return Policy
    We allow return requests within 30 days of receiving the product. The following are the specific conditions for returns:
    Both opened and unopened products are eligible for return. Please ensure that the product remains in good condition upon return, with all original packaging, labels, and accessories included.
    Your return request must be submitted within 30 days of receiving your order.
    Proof of purchase is required with your return request.
  2. Return Process
    To return a product, please follow these steps:
    Contact Customer Support
    Please contact our customer support team via email or phone, providing your order number and reason for return.
    Email: support@pyrobane.com
    Phone: (737)828-2383
    Obtain Return Authorization
    Our team will review your request and provide you with return authorization and a detailed return address.
    Ship the Package Back
    Ship the product back to us along with proof of purchase to the provided return address. Please ensure the package is safe and secure during transit.
    Provide Tracking Information
    If possible, please provide the tracking number of the package after shipping the product back so that we can process your return quickly.
  3. Refund Processing Time
    Once we receive and confirm that your return meets the refund conditions, your refund will be processed within 5-10 business days.
    The refund will be returned via your original payment method, and the time it takes to receive the refund may vary depending on the payment method.
  4. Exchange Policy
    If you wish to exchange a product, please first process a return and request a refund, and then place a new order for the desired product.
  5. Return Address
    Please send returned products to the following address: 223 MATTHEW COVE, BASTROP, TX 78602
  6. Questions and Support
    If you have any questions about our refund policy or need further assistance, please feel to contact us. We will do our best to assist you and ensure a pleasant and smooth shopping experience.

Thank you for choosing Pyrobane LLC. We look forward to providing you with high-quality sporting goods and services!